Shipping & returns

1. Delivery & Shipping

1. Delivery of the Goods shall be made to the address specified by the Buyer/Member in its order.

2. Angkasa2u has the right at any time to sub-contract all or any of its obligations for the sale/delivery of the Goods to any other party as it may from time to time decide without giving notice of the same to the Buyer/Member.

3. Any dates quoted for delivery of the Goods are approximate only. The time for delivery/performance shall not be of the essence, and Angkasa2u shall not be liable for any delay in delivery or performance howsoever caused.

4. If Angkasa2u has failed to deliver the Goods in accordance with the Contract or within a reasonable time, the Buyer/Member shall be entitled, by serving written notice on Angkasa2u, to demand performance within a specified time thereafter, which shall be at least 7 days. If Angkasa2u fails to do so within the specified time, the Buyer/Member shall be entitled to terminate the Contract in respect of the undelivered Goods and claim compensation for actual loss and expense sustained as a result of Angkasa2u’s non-performance, which was foreseeable at the time of conclusion of the Contract and resulting from the usual course of events, subject always to the limitations set out.

5. If the Buyer/Member fails to take delivery of the Goods (otherwise than by reason of any cause beyond the Buyer's/Member's reasonable control or by reason of Angkasa2u's fault) then without prejudice to any other right or remedy available to Angkasa2u.

6. Angkasa2u may sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Buyer/Member for the excess over the price under the Contract provided the price has been paid in cleared funds in full or charge the Buyer/Member for any shortfall below the price under the Contract; or

7. terminate the Contract and claim damages.

 Delivery & Completion of Transaction

  1. A delivery period starts on the date immediately succeeding the date on which the deposit has been confirmed and ends on the date on which the delivery is completed. In the case of public holidays and other holidays in Kuala Lumpur or the occurrence of the natural disaster or the force majeure events, such period shall be excluded from the delivery period.
  2. If the Goods purchased is not delivered in accordance with the Contract or within a reasonable time, the Buyer/Member shall be entitled, by serving written notice on Angkasa2u, to demand performance within a specified time thereafter, which shall be at least 14 days. If Angkasa2u fails to do so within the specified time, the Buyer/Member shall be entitled to terminate the Contract in respect of the undelivered Goods and claim compensation for actual loss and expense sustained as a result of Angkasa2u's non-performance, which was foreseeable at the time of conclusion of the Contract and resulting from the usual course of events.
  3. In the event there is a dispute among the Seller, Buyer/Member, delivery company, financial institutions, etc., in connection with the delivery, such disputes shall be resolved among the related parties. Angkasa2u shall not take part in any of such disputes, nor shall it be held liable thereto.
  4. In the case of the occurrence of the grounds to refund the purchase prices due to defects in the Products, etc. after the purchase has been finalized, the Angkasa2u shall not intervene. Any disputes arising between the Buyer/Member and the Seller after the purchase has been finalized shall be resolved between the relevant Buyer/Member and Seller.
  5. If the Buyer/Member fails to express his or her intent to finalize the purchase, exchange or return within the Purchase Finalization Period, Angkasa2u may deem that the intent to finalize the purchase has been made and take the procedure to automatically finalize the relevant purchase (the "Automatic Finalization of Purchase") on the business date immediately succeeding the expiration date of such period; provided that if the Buyer/Member does not receive the product within the Purchase Finalization Period, the Buyer/Member may report such non-arrival to Angkasa2u.
  6. Upon the conclusion of the Automatic Finalization of Purchase, Angkasa2u may remit the payment, which is in custody of Angkasa2u, to the Seller in a manner designated by the Seller.
  7. Once the Automatic Finalization of Purchase is concluded, the Buyer/Member may not raise any objections against Angkasa2u such as non-delivered Products, request to return the Products, etc. The Buyer/Member shall directly settle with the Seller any issues relating to the obtaining of refunds of the purchase prices, exchange of the Products, etc.
  8. If Buyer/Member fails to take delivery of the Goods (otherwise than by reason of any cause beyond the Buyer's/Member's reasonable control or by reason of Seller’s fault) then without prejudice to any other right or remedy available, Angkasa2u may:
    • sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Buyer for the excess over the price under the Contract provided the price has been paid in cleared funds in full or charge the Buyer for any shortfall below the price under the Contract; or
    • terminate the Contract and claim damages.
  9. Angkasa2u reserve the right to reject any product(s) order you place with us, and/or or to limit quantities on any order, without giving any reason. If we reject your order, we will generally attempt to notify you using the e-mail address you gave us when you placed the order.

   Return/Exchange/Refund/Cancellation

  1.  The Buyer/Member may request for the return or exchange of the Products within seven (7) days from the date on which the Product is delivered. The related laws and regulations. shall prevail over the terms of the transaction provided by the Seller in connection with general matters relating to the return of the Products; provided, however, the Buyer/Member may not be entitled to request return or exchange in any of the following cases:
    1.  The Product is damaged due to a cause attributable to the Buyer/Member;
    2.  The value of the Product has been significantly reduced due to the use or partial consumption thereof by the Buyer/Member;
    3.  The value of the Product has been significantly reduced to the extent that such Product is not resalable due to the time elapsed;
    4.  The package of the reproducible Product is damaged;
    5.  There are other reasonable grounds based on which the Buyer may not be entitled to request for refund or exchange.
  2.  In the event the Angkasa2u receives the request to exchange or return from the Buyer/Member, Angkasa2u shall immediately notify thereof to the Seller.
  3.  All necessary expenses such as round-trip delivery costs for the exchange or return shall be borne by a party to whom a cause is attributable.
  4.  In the event the return invoice number is not indicated at the time the request for return is made, the return handling proceedings and refund may be delayed.
  5.  In the event the request for exchange is made and the Seller does not have the relevant product in stock, the exchange is impossible, in which case such request shall be handled as return of the Products.
  6.  The Buyer/Member shall be responsible for all costs incurred in connection with any exchanges made, except where the relevant exchange is made due to defects in the Products, in which case, the Seller shall be responsible for round-trip delivery costs of such defective Products.
  7.  The Seller shall be liable for any losses suffered or sustained by the Buyer/Member arising out of the delivery made by the delivery company which has been appointed by the Seller.
  8.  In the event the Seller fails to confirm the order information of the Buyer/Member or fails to carry out the delivery procedures for a considerable period of time after having been notified of the payment confirmed by Angkasa2u, Angkasa2u may cancel the relevant transaction at the request of the Buyer/Member, in which case, the payment in custody of Angkasa2u shall be refunded to the Buyer/Member. Moreover, Angkasa2u may take steps to undertake the automatic refund procedures, etc. without the request made by the Buyer/Member in accordance with its own policies, in which case such shall be publicly notified in advance.
  9.  In the event the Seller fails to actively undertake or delays the procedures to confirm the exchange or return request made by the Buyer/Member, Angkasa2u may cancel the relevant transaction after figuring out the cause of such exchange or return request and may refund the payment in its custody to the Buyer.
  10.  In the event the Company determines that the Buyer's/Member's request for exchange or return is not justifiable, Angkasa2u may cancel such request and pay the payment in its custody to the Seller. Moreover, if the Buyer/Member fails to return the Product, or is not reachable (by telephone, email, etc.), within fourteen (14) days from the date on which the Buyer's request for exchange, return, etc. has been registered, it shall be deemed that the Buyer has withdrawn its such request and Angkasa2u may pay the payment in its custody to the Seller.
  11.  If the transaction, for which the payment of the Buyer/Member has been confirmed, is cancelled, Angkasa2u shall take the necessary procedures to refund the purchase price to the Buyer/Member within two (2) business days from the date on which the relevant transaction is cancelled. In the case of where the transaction is cancelled for which the payment has been made via credit card, the cancellation of payment approval shall be processed immediately. In the case of where the transaction is cancelled for which the payment has been made using the electric prepayment means , the procedures to refund such shall be immediately undertaken.
  12.  Any refund of the Products, for which the payment has been made by credit card, shall be made only by cancelling the credit card transaction, and shall not be made in cash; provided, however, that the refund of the delivery charge (in the case of bundle delivery) may be made in Cash after the relevant purchase has been finalized.
  13.  The Buyer/Member may cancel his or her purchase before the Product is delivered. If the request for cancellation is made while the Product is being delivered, such request shall be processed through the return procedure (not through the cancellation procedures).
  14.  Any request for cancellation, which is registered after the payment has been completed, shall be completed immediately.
  15.  Any request for cancellation, which is made while the Product is being prepared for delivery, shall be completed immediately in principle; however, to the extent that the relevant Product has been already dispatched, the Buyer/Member shall be responsible for the round-trip delivery charges.